Terms and conditions

Our website address: https://woodencattree.com

PURCHASE AGREEMENT:

Jan Trčka
billing address:
Cíglerova 1084/20
Prague 9, 19800
Czech Republic
ID: 07048742
Non-payer of VAT

Responsible person and contact: Jan Trčka, 4btrcka@gmail.com

1) The Buyer’s order is a draft purchase contract.

The purchase contract itself is concluded by clicking the order button on the part of the Buyer). From this moment, mutual rights and obligations arise between the Buyer and the Seller.

By concluding the purchase contract, the Buyer confirms that he has read these terms and conditions, including the complaint conditions, and that he agrees with them. The Buyer is sufficiently notified of these terms and conditions and the complaint procedure before the order is actually placed and has the opportunity to familiarize himself with them.

The Seller reserves the right to cancel the order or part of it before concluding the purchase contract in the following cases: the necessary material for the production of products has run out, a sudden illness has occurred. In the event that this situation occurs, the Seller will immediately contact the Buyer in order to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Contract will not be concluded, or he will withdraw from it.
All orders accepted by this store are binding. An order can be canceled before the start of its production or shipment of the goods. If the order is not canceled before its implementation, the customer may be required to reimburse the costs associated with production or shipping costs in full. The buyer is automatically informed of the acceptance of the order by electronic mail – e-mail.

ORDER
When paying for the order, or when choosing cash on delivery, the order is binding.

After filling out a non-binding order directly for the original product using our form, agreeing on all requirements for implementation and making a deposit to our account for the given product, the order is binding.

When ordering products that we have in stock, the order is binding at the moment of agreement between both parties electronically by e-mail.

Order cancellation
If you cancel the order within 12 hours, we consider the order to be canceled. You can send the cancellation by e-mail or by phone. When canceling the order, it is necessary to provide your name, e-mail and order number.

2) TYPES OF TRANSPORT:
Delivery company
When ordering a scratching post or other goods on our e-shop, we arrange transport through delivery companies.

Personal collection
The order can be picked up at Kukelská 904/3, 198 00 Prague 9 Czech Republic.

3) WARRANTY
The warranty period begins on the date stated on the receipt upon receipt, or at the time of assembly on site, or upon receipt by the buyer.

4) CONFLICTS WITH THE PURCHASE CONTRACT – GENERAL INFORMATION
In the event that the item upon receipt does not comply with the purchase contract (hereinafter referred to as “contradiction with the purchase contract”), the seller has the right to bring the item into the condition of the purchase contract free of charge and without undue delay, at the request of the buyer either by replacing the item or repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the purchase contract before receipt of the item or caused the discrepancy with the purchase contract himself. A discrepancy with the purchase contract that becomes apparent within six months of the date of receipt of the item is considered to have already existed at the time of receipt, unless it contradicts the item or unless the buyer proves otherwise.
We provide a warranty period for goods set by law.

5)THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT

If the purchase contract is concluded using means of distance communication (in an online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods, in accordance with Section 53(7) of the Civil Code. In such a case, the consumer contacts the seller and preferably states in writing that he is withdrawing from the contract, stating the order number, date of purchase and account number for the refund. The money can also be returned in cash at the company’s registered office. The withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, the return period may be extended, taking into account the circumstances, but not longer than 30 days from delivery.
However, this provision of the law cannot be understood as a possibility of free loan of goods. In the event of exercising the right to withdraw from the contract within 14 days of receipt of the performance, the consumer must return to the supplier everything that he has acquired under the purchase contract. Only unused and undamaged goods can be returned. The seller may also offset the actual costs incurred in returning the goods (transport costs, etc.) against the purchase price to be refunded to the buyer.
The consumer does not have the right to withdraw from the contract in the case of contracts:
for the provision of services, if their performance was started with his consent before the expiry of the 14-day period from the receipt of the performance,
for the supply of goods or services, the price of which depends on fluctuations in the financial market independently of the seller’s will,
for the supply of goods modified according to the buyer’s wishes, i.e. the original product.

6) PAYMENT METHODS
When implementing orders directly based on an atypical, original customer request, it is first necessary to pay for the product in advance.
When ordering for delivery by a carrier or personal collection, it is necessary to pay the total amount in advance.

7) COMPLAINT
If the product you received from us is damaged or the defect is due to a product defect, not due to use, you have the right to make a complaint. If the defect cannot be removed, we will refund your money. The complaint is subject to a 30-day period from its receipt. You can contact us electronically by e-mail. We will contact you back immediately after reading it. We provide a 2-year warranty. Complaints cannot be made about wear and tear on materials caused by use or possible infestation of wood by pests. Since we only use surface treatments without biocides, due to contact by the cat during possible scratching or licking. The cat is the most important creature for us and therefore we do not want you to lose your pet due to chemical surface treatments. We also provide possible post-warranty repairs in the form of selling replacement parts.